(4.6 / 5)1560+ Ratings

Trivago Reviews

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Overall Rating

4.6
13 Reviews
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About Trivago

Trivago.com is a platform that allows travelers to make informed decisions by personalizing their hotel search and providing them access to a deep supply of hotel information and prices. It enables its advertisers to grow their businesses by providing access to a broad audience of travelers via its websites and apps.

The platform works by allowing users to start by searching for a city, a specific hotel, or even a landmark. Users can indicate their dates of stay, the number of rooms and travelers, and the accommodation type. They can then compare millions of accommodations and deals, apply filters to narrow their results like breakfast included, free cancellation, car park, and use the map to search in specific areas. Users can read traveler reviews and save their favorite options.

Trivago is a hotel search with an extensive price comparison. The prices shown come from numerous hotels and booking websites. This means that while users decide on Trivago which hotel best suits their needs, the booking process itself is completed through the booking sites which are linked to the website.

In addition, Trivago also offers free and fee-based versions of its Hotel Manager product, which hoteliers use to market their facilities on the Trivago site. Trivago claims to be the world's largest online hotel search site, comparing rates from over 1 million hotels and more than 250 booking sites worldwide.

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Trivago Customer Reviews (13)

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Asiya Van Der Veen
Asiya Van Der Veen
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Feb 21, 2023
Lea Olesen
Lea Olesen
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Feb 21, 2023
Ralph Reynolds
Ralph Reynolds
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Feb 20, 2023
Granville Josseaume
Granville Josseaume
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Feb 19, 2023
Connie Moore
Connie Moore
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Feb 19, 2023
Matthew Sullivan
Matthew Sullivan
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Feb 19, 2023
Brigitte Muller
Brigitte Muller
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Feb 18, 2023
Terry Salazar
Terry Salazar
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Feb 17, 2023
David Appleton
David Appleton
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Feb 17, 2023
Jessica Iqbal
Jessica Iqbal
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Feb 16, 2023

Trivago Customer’s Q&A

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Trivago FAQs

FAQ

Trivago.com Return Policy?

Trivago is a hotel search and price comparison website. It does not directly handle bookings, shipping, or returns. Instead, it redirects users to the booking site where the reservation was made. To cancel or change a reservation, users are advised to contact the booking site directly. The contact details for the booking site can usually be found in the booking confirmation email. If the booking confirmation cannot be located, it is recommended to check the spam folder. If it still cannot be found, there are additional tips provided on the Trivago Help Center. As for shipping, since Trivago deals with hotel bookings and not physical goods, it does not have a shipping policy. For inquiries about refunds or invoicing, again, users are advised to contact the booking site directly as they handle the booking and payment processes. They are in the best position to assist with such inquiries. Please note that all this information is subject to change and it's always a good idea to check the latest on the official website or contact Trivago's customer service for the most accurate information.

FAQ

About Trivago.com Payment Method?

Trivago is a hotel search and price comparison website. It does not handle bookings or payments directly. Instead, it redirects users to the chosen booking site to complete the reservation and payment. The payment methods available depend on the booking site, not Trivago. Therefore, it's recommended to check the payment options on the individual booking site. For Trivago Business Studio products, payment can be made by SEPA (Europe only) or credit card (Visa, Mastercard, American Express). For the Trivago Affiliate Program, payment can be made via PayPal or direct deposit. Please note that the information provided here is based on the most recent data available and may vary. For the most accurate and up-to-date information, it's best to visit the official Trivago website or contact their customer service directly.

FAQ

About Trivago.com Popular Products and Services?

Trivago.com is a global hotel search platform. It allows users to compare hotel prices from hundreds of booking sites for more than 5.0 million hotels and other types of accommodation in over 190 countries. It helps millions of travelers each year compare deals for hotels and accommodations. Users can refine their search results by filtering by price, distance, star category, facilities, and more. Trivago also offers free and fee-based versions of its Hotel Manager product, which hoteliers use to market their facilities on the Trivago site. Trivago claims to be the world's largest online hotel search site, comparing rates from over 1 million hotels and more than 250 booking sites worldwide. It also provides hotel reviews to help users find their ideal hotel. Over 175 million aggregated hotel ratings and more than 19 million images are available to provide an extended overview of a hotel property. Trivago shows the average rating and extensive reviews from other booking sites. It makes it easy for users to find information about their trip, including the ideal hotel for them. Trivago is also known for its technology leadership in the industry, creating consumer-centric, test-driven, fast products. It is fanatic about developing game-changing innovation to better not only its own products, but the industry as a whole.

FAQ

About Trivago.com Prices and Cost?

Trivago.com is a platform that allows users to compare hotel prices from hundreds of booking sites for more than 5.0 million hotels and other types of accommodation in over 190 countries. The platform provides a search engine that compares accommodation prices for users. To refine search results, users can filter by price, distance (e.g. from the beach), star category, facilities and more. From budget hostels to luxury suites, Trivago makes it easy to book online. Users can search from a large variety of rooms and locations across the USA, like San Francisco and Chicago to popular cities and holiday destinations abroad. Over 175 million aggregated hotel ratings and more than 19 million images allow users to find out more about where they're traveling. To get an extended overview of a hotel property, Trivago shows the average rating and extensive reviews from other booking sites. Trivago also charges fees, but these vary depending on the type of booking and the total cost. For example, Trivago charges a flat rate of 7-10% of the total cost for hotel reservations, and a flat rate of 10-15% for flight reservations. Prices are based on the average price range for 3-star hotels per night. For instance, the average price for hotels in Las Vegas is $185, New York is $360, Myrtle Beach is $154, Orlando is $132, London is $246, and Miami Beach is $227. Please note that these prices are subject to change and may vary depending on the time of booking and the specific hotel chosen. It's always best to check the latest prices on the Trivago website.

FAQ

What is the revenue model of Trivago?

Trivago's revenue model is primarily based on a Cost-Per-Click (CPC) model. This means that the company earns money each time a user clicks on one of its listings. Trivago gathers and displays listings from over 100+ travel-related websites across the web, including platforms such as Airbnb or Booking.com. Users can browse a selection of over 2.5 million hotels and make a booking on Trivago’s partner site.

In addition to the CPC model, Trivago has other sources of income which include subscriptions and display ads. The company also sells a subscription service (called Business Studio PRO) to hotels signed up on its platform. Trivago is a hotel booking marketplace that accumulates listings from over 100+ websites across the internet. The company is a so-called metasearch engine, which are platforms that scrape the content of other websites and list it on their own page. This greatly increases the amount and variety of offerings a consumer can browse. Example websites that Trivago scrapes include platforms such as Booking.com, Agoda, Airbnb, or Expedia.

When making a purchase, users complete it on Trivago itself or are redirected to the original source (such as Airbnb, for example). Aggregators like Trivago are not liable for the quality of the stay or the payment. This responsibility remains either with the hotel or booking site. Travellers on Trivago can either book stays (apartments, hotels, or houses), flights, or rent cars. Trivago is a multinational technology company based in Germany that specializes in internet-based hotel, lodging, and metasearch services and products. It was Germany's first hotel search engine, and it is now one of the country's fastest-growing businesses, with profits doubling since 2008.

FAQ

How does Trivago handle customer reviews?

Trivago handles customer reviews by aggregating them from various guest review and rating sources across the web. These reviews and ratings are converted using a Rating Index® that ranges from 0 to 10, with 10 being the highest possible rating. It's important to note that user reviews are not hosted directly on Trivago's platform. Instead, all review content is received directly from Trivago's partners. When a user leaves a review with the booking site, this is then incorporated into Trivago's ratings within 24 hours. If a user wants to share their experience and review the property, they can do so directly at the booking site. As the booking site manages the reservation, they will be able to assist the user with any feedback on their stay. However, it's worth noting that when it comes to booking, users will be forwarded to the website the information has come from, making the process slower than with some other companies. Trivago does not offer a rewards program like some other websites. Not all websites advertised on Trivago are stable or reachable. Therefore, users should use Trivago with caution. There have been instances where users have reported issues with bookings made through Trivago, such as being sold a ticket and then having it cancelled without a refund or credit. Some users have also reported experiencing bait and switch tactics. Despite these issues, Trivago remains a popular choice for travelers who want to compare accommodations in various price ranges. It has the largest selection of accommodation available among hotel metasearch websites and can quickly gather results for hotels in the city or area users search for, making it easy to compare them. Trivago also provides a map of the area which shows the best price for each hotel by location, giving users a clearer idea of where they can stay.

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